Privacy Policy

Outsales.ai (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our software-as-a-service (SaaS) platform, which offers AI-powered follow-up automation (“Service”).

This policy complies with applicable privacy laws, including the General Data Protection Regulation (GDPR) and relevant laws under the State of Delaware, United States.

1. Who We Are

Powerbox Inc. (“Company,” “we,” “us,” or “our”) is the legal entity behind outsales.ai, our AI-powered follow-up automation platform.

• Registered in the State of Delaware, USA
• Address: 2810 N Church St, PMB 829659, Wilmington, Delaware 19802-4447 US
• Email: support@outsales.ai

We are the data controller for the purposes of the GDPR and the primary entity responsible under Delaware law.

2. Data We Collect

We collect the following categories of personal data:

a. Account & Contact Information

• Full name, email address, company name, job title
• Login credentials managed through Auth0

b. CRM and Email Data

• Pipedrive data: contact records, deal statuses, activities
• Gmail data: email metadata, content, subject lines, sender and recipient names

c. Generated and Processed Content

• Email content and scheduling instructions generated using OpenAI models
• Information derived from CRM and Gmail integrations

d. Communication & Tracking Data

• Pixel tracking data (e.g., email open status)
• IP address, browser type, and usage logs

e. Billing and Payment Info

Handled securely by Stripe: name, email, billing history (we do not store credit card numbers).

3. How We Use Your Data

We use your data for the following purposes:

• To provide and maintain our Service
• To connect and synchronize with Gmail and Pipedrive
• To generate personalized follow-up emails using AI (OpenAI)
• To send transactional emails (via Sendgrid)
• To manage authentication and security (via Auth0)
• To handle subscriptions and payments (via Stripe)
• To track email engagement with pixel tracking
• To improve and monitor our infrastructure (hosted on DigitalOcean)

4. Legal Basis for Processing (GDPR)

We rely on the following legal bases to process your personal data:

• Contractual Necessity: To deliver the services you request
• Legitimate Interest: For service improvement, fraud prevention, and analytics
• Consent: For integration with Gmail and tracking email opens
• Legal Obligation: For compliance with applicable laws (e.g., tax, billing)

5. Sharing Your Data

We may share your data with the following third parties:

All third parties are required to process your data in accordance with applicable privacy laws and, if located outside the EU, provide adequate safeguards as required under GDPR (e.g., Standard Contractual Clauses).

6. Data Retention

We retain your data for as long as necessary to provide our Service and fulfill legal obligations. You may request deletion of your data at any time by contacting us at support@outsales.ai.

7. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including:

• Data encryption in transit and at rest
• Role-based access control
• Secure authentication (OAuth via Auth0)
• Regular security reviews and monitoring

8. International Transfers

Your data may be transferred and processed in the United States or other countries outside the EEA. In such cases, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Privacy Shield alternatives or equivalent protections

9. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access your personal data
• Correct or update your information
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw your consent at any time

To exercise your rights, email us at privacy@outsales.ai.

10. Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we may notify you by email or through the platform if the changes are significant.

12. Contact Us

If you have questions or concerns about this policy or how your data is handled, please contact us:

Powerbox INC
Email: support@outsales.ai
Address: 2810 N Church St, PMB 829659, Wilmington, Delaware 19802-4447 US